2020 Blizzard President Fireside Chat: Machine Learning To Combat Toxicity, New Games, and BlizzConline

2020 Blizzard President Fireside Chat: Machine Learning To Combat Toxicity, New Games, and BlizzConline

Nov 05, 2020
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Blizzard President J. Allen Brack sits down to give a roadmap update on all things Blizzard in 2020 Fireside Chat. Of note is his mention of how Blizzard has leveraged machine learning to reduce toxic behavior in Overwatch and Heroes of the Storm. The system allows them to issue appropriate penalties quicker, and they've seen an incredible decrease not only in toxic text chat but an overall decrease in re-offence rates in Overwatch and Heroes of the Storm.

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